Frequently Asked Questions
Find answers to common questions about Scoobies AI
Restart Kiki by pressing the button on the belly. If the issue persists, go to conversation mode > triple tap on the top right corner > clear cache.
Yes, the AI toys require a stable internet connection and can only connect with a 2.4GHz and 4G/5G mobile hotspot.
The chats & user information is encrypted with banking grade encryption algorithms & stored. The connections are HTTPS secure.
Yes, parent supervision is available via the mobile app. Parents can view and read chats & transcripts.
Parents can monitor child's transcripts by using the ScoobiesAI App. Follow the steps of binding the device to the app.
The battery lasts 4–6 hours on a full charge, depending on how actively the child interacts with the toy.
Use the USB C type charger provided in the packaging with a 10-15W charging adapter of your choice.
You may restart the toy or check the network it’s connected to. If the Wi-Fi speed is below 10 Mbps, switch to a faster connection for smoother performance.
Refer to the user manual provided in the packaging or check htpps://scoobies.ai/guide
It only listens when it is intended, no privacy issues of all time listening.
Yes, the toy is suitable for children with special needs. Its gentle tone and steady, guided conversations help create a safe space where children can explore feelings, build confidence, and enjoy meaningful play without pressure.
You can expect to receive your toys within 7–14 business days. Once your order is dispatched, we’ll share the tracking details so you can follow the shipment in real time.
No, we do not currently offer international shipping. At the moment, deliveries are limited to within the country.
Yes, the toys come with a 1-year warranty. You can find the full policy—including coverage, conditions, and the claims process—on our website under Warranty & TOC.
The toy has a built-in safety guardrail that automatically filters out inappropriate language or sensitive topics. It gently redirects the conversation to something safe and age-appropriate.
No. The toy can be used for as long as it has battery power. There is no set daily usage limit.
There is no subscription fees for the first 2 years. After the free period ends, a subscription of ₹179 per month will be required to keep the service active.
If the toy detects any signs of distress, unusual behaviour, or potentially unsafe language, the chat is immediately flagged in red inside the parental application so you can review it right away.
Our exchange guidelines are available on the website.
The toy requires approximately 2.5 hours to reach a full charge. For best results, use the included USB-C cable and a 10–15W adapter.