Exchange Policy

With great precision & details, our Product Designers bring your favourite characters & prints to life. We take special care to provide you with premium and kids-safe products. 

But worry not, if it didn't fit your style, your happiness is our top priority.

We will be happy to exchange your product under the following conditions:

 

• No return and no refund. Only exchange!
• Place exchange request within 7 days of receiving a product. 
• Initiate exchange if you receive damaged, defective, different product than what you ordered, or product with missing part/s. Also, share a detailed video and images of the product on the given number/mail id while placing a request.
• Items with the original tags, labels and Intact Packaging ( that are in sellable condition) shall be eligible for exchange. 
• Used, altered, blister packs, tampered serial numbers, punctured, products with scratches, or Items on sale are not eligible for exchange.
• The exchange must be sent by the customer to our online store via post or courier service and share the tracking details with our Customer Support team over email or Whatsapp at 9717359930  or customersupport@scoobies.co.in
• The new Product shall be shipped out after the quality check of the exchanged product (Once we receive the product dispatched by the customer in the online store) within 7-14 working days.